I dialed 911 and explained to the dispatcher that it was an accident, but the police still came to my house. Why?

Boxborough Police Officers are required to check all 911 calls. Occasionally, emergencies are called into 911 when the caller cannot speak freely or at all due to the nature of the emergency. As a precaution we check on all calls made to 911.

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1. When should I call 911?
2. If 911 is supposed to provide my name and address, why does the dispatcher ask me for it?
3. I dialed 911 and explained to the dispatcher that it was an accident, but the police still came to my house. Why?