If 911 is supposed to provide my name and address, why does the dispatcher ask me for it?

It is the dispatcher’s responsibility to confirm that the information shown on the 911 screen is correct. If the name, address, or phone number is wrong in the database, it is up to the dispatcher to have the information corrected.

Show All Answers

1. When should I call 911?
2. If 911 is supposed to provide my name and address, why does the dispatcher ask me for it?
3. I dialed 911 and explained to the dispatcher that it was an accident, but the police still came to my house. Why?